Exchanges and refunds | Sibillini

Exchanges and refunds

No-Hassle Returns and Exchanges
You can return any Sibillini purchase within 14 days for an exchange or refund. In order to qualify, the product must be new and in an unused condition. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted. 

Returns will be refunded using the original payment method once the items have been received and inspected. If we are unable to refund using the original payment method, we’ll use a different payment method in consultation with you. Please note that depending on your credit card provider, it may take an additional 2-10 business days after your refund is processed for it to be credited to your account.

Returns Process
You can request a return number (RO#) by e-mailing us at returns@sibillini.cc. Be sure to include your order number if available. Once you have received approval, please follow the instructions in our e-mail.

Please Note
You are responsible for the cost of shipping the item back to us. However, we will cover the cost of shipping your new gear back to you.